Such refund would be based on various factors like the number of participants, the cancellation policies of suppliers like hoteliers, airlines, coach operators, etc. During times of uncertainty, we recommend booking an option with free cancellation. From 6 April 2020, your chosen cancellation policy will apply, regardless of Coronavirus. Exact dates for specialty/a la carte tours (any adventures outside of scheduled package trips) and massages will be confirmed upon arrival, as they are scheduled by the Front Desk. When he found the only one sale. However, acts of nature are sometimes beyond our control and may temporarily hinder the natural path and attractiveness of aquatic and terrestrial ecosystems. Some of the resorts that they found were in Florida with a similar name, but in an entirely different state. Package tours must be chosen according to our daily tour schedule. You must notify your consultant of your payment once it has been made. One thing we can do to generate more interest in the property is to lower the asking rental price. All rates are per couple for all packages and are based on double occupancy. Adult rates apply for all packages since we are an adults only resort. Please bear in mind that it is meant only as a guide for you. Dreams Playa Mujeres Golf & Spa Resort is committed to redefining and elevating the all-inclusive experience. With Unlimited-Luxury everything is included with your stay - from best-in-class service and gourmet dining and top shelf drinks at any of our twenty two restaurants and bars to endless day and nighttime activities. Should you wish to leave an additional gratuity for exceptional service, this is completely left to your discretion. We will ship items back at the owners expense. For bookings requiring ten or more rooms, we recommend calling our group sales team directly for information about reserving a block of rooms at a discounted rate. We recommend booking a free cancellation option in case your travel plans need to change. The. But opting out of some of these cookies may have an effect on your browsing experience. Browse nearby 269, Puerto Aventuras, Mexico; Dreams Aventuras Riviera Maya reservations available at 'rooms', Dreams Aventuras Riviera Maya phone number isn't available on our site, if you want to call Dreams Aventuras Riviera Maya visit site of a hotel, Dreams Aventuras Riviera Maya Resort Deals, Guest reviews are submitted by our customers after their stay at Dreams Aventuras Riviera Maya. Reservations must be canceled in accordance with the cancellation policy outlined by the individual hotel for the rates and Note: For stays between Christmas (including the week before & after Christmas) & New Year (including the week after),** the non-refundable balance is due 60 days prior to arrival. 61-89 days prior to arrival date, guest will be subject to a US$450.00 rescheduling fee; 60 days or less will NOT be entitled to any change of date option. Nestled away on your own dedicated beach area within a tranquil gated community, Rescheduled stays will be subject to rescheduling cost and policies. If you are required to be quarantined while at the resort for an extended period of time, you will be billed for accommodations, meals, etc., to be paid at checkout. Your cancellation request will be handled by the property based on your chosen policy and mandatory consumer law, where applicable. Children (Ages 2-12) get 30% off when staying in the same room with one adult based on double occupancy. the Client must pay an amount equal to the Service Tax (GST) payable in respect of that supply of Services. After several attempts, I finally got on a call with customer service. 10 Col. Centro, Playa Del Carmen, Mx, Playa del Carmen, Mexico, Av Javier Rojo Gomez, Puerto Morelos, Mexico, Corner Gemenis Sur Y Andromeda Ote., Tulum, Mexico, Calle Sol Oriente Entre Avenida Coba, Tulum, Mexico, 213 Academy Avenue, Bishop, United States, 15555 North Freeway, Houston, United States, 535 S China Lake Blvd, Ridgecrest, United States, 12091 Trask Avenue, Anaheim, United States, 99490 Overseas Highway, Key Largo, United States, 4700 Guardian Drive, Clegg, United States, 4971 Calypso Cay Way, Kissimmee, United States, Resort Hyatt Ziva Riviera Cancun (adults Only) Puerto Morelos 5 stars, Hotel Villablanca Garden Beach Cozumel 3 stars, Hotel Holiday Airport - California, An Ihg 4 stars -, Hotel Quality & Suites By The Parks 3 stars -, Hotel Super 8 Claremont East Hickory 2 stars -, Resort Waterstone Resort & Marina Boca Raton, Curio Collection By Hilton 4 stars -. 120 or more days prior to arrival date, admin fee (US$100 per resort) will be deducted from the deposit, 100% of this balance will be refunded. Yes, a credit card is required for all reservations made via the Internet. But without a few simple guidelines and policies, chaos quickly sets in. Enjoy an all-inclusive daycation for the whole family at Dreams Vallarta Bay Resort & Spa, set on a golden sand beach just 15 minutes from Puerto Vallarta International Airport and 5 minutes from downtown, overlooking Banderas Bay and the Sierra Madres. This category only includes cookies that ensures basic functionalities and security features of the website. View all photos Find a cancellation policy that works for you. Some rooms of Dreams Playa Mujeres Golf & Spa welcome guests with the following facilities: Does Dreams Playa Mujeres Golf & Spa Resort offer an airport shuttle? Carretera Federal 307 Km. We suggest between USD$450-$550 per couple for a six to seven night stay for the entire staff. Tours arranged on days other than our scheduled tour days are subject to an upgrade fee per person. All the details from your favorite island: Sea Island Company 2023. Credit cards will be shredded after (7) days. Contact the Reservation Team if you need help booking your stay. 31-89 days prior to arrival date, guests will be subject to a US$225.00 rescheduling fee at each resort. Should you depart early before the departure date confirmed for any reason, the Hotel may impose an early departure fee. Photo identification must also match the name that is on the reservation. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. To find out more information about our dynamic organization and becoming a franchisee, please visit our Development section. We require a 25% non-refundable deposit (check or wire transfer only) at the time of reservation. All reservations that are guaranteed with a credit card are held for late arrivals. Any changes made less than 24 hours before the experiences start time will not be accepted. Guests moving from High to Low Season will not be compensated for the difference. Guests can enjoy their morning meal in the restaurant. We will be assessing this recording and handle this closer accordingly to ensure this absolutely does not happen again. BBB Business Profiles generally cover a three-year reporting period. I said I saw none and he finally was able to find the right resort. Typical questions asked: Can tickets for local attractions be purchased at the front desk? For bookings made on or after 6 April 2020, we advise you to consider the risk of Coronavirus (COVID-19) and associated government measures. It may take 72 hours or longer after check-out for your bank to release the credit hold on your account. I was contacted by resort cancellation services about the sale of our timeshare. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. A private kitchen was ok for us. Dreams Playa Mujeres Golf & Spa Resort. The first thing that was disconcerting to me was that they were on about a resort,. 269, Puerto Aventuras, Mexico, Km 5 Carretera Tulum Boca-Paila, Tulum, Mexico, Carretera A Chankanaab Km 6.5, Cozumel, Mexico, Carretera Tulum Boca Paila Km 8.3, Tulum, Mexico, Calle 24 Esq. Phone: +1 212-474-9800 CHECK IN POLICIES Belizean Dreams Resort cannot accept responsibility for any delay, inconvenience, damaged possessions, sickness or additional expenses incurred which may be caused either directly or indirectly by events outside our control such as weather, late arrival of flights, pandemics such as COVID-19 or acts of God. At this time, we do not offer travel insurance through Belizean Dreams Resort. Smoking of any substance in our rooms is strictly prohibited. For group bookings with 16 or more persons: It is best to reserve the villa 12 - 18 months in advance of your stay. But once I paid them the money, they stopped responding to calls. No refunds will be given for denied entry caused by failure to carry proper proof of citizenship or the appropriate visa. 90-119 days prior to arrival date, admin fee will be deducted from the deposit, 75% of this balance will be refunded. Prices are per person unless otherwise stated. Design by Amadeus Hospitality, current and coming-soon Dream destinations. Any tours or additional services cancelled within 24 hours are non transferable and non refundable. Less than 30 days prior to arrival date,guestis entitled to NO refund. Out in Dreams reserves the right to determine the quantum of refund payable in case of cancellation or amendment of a tour due to Force Majeure or any other circumstances. Belize is located in the jungle tropics, known for its melting pot of diverse cultures and pristine one of a kind landscape, architectures, flora and fauna. All resort policies apply to combination/sister property vacations with the addition of the following cancellation & rescheduling details: When rescheduling combination vacations with our sister properties there will only be one applicable rescheduling fee charged by each resort at which you are staying, depending on the days prior to arrival as listed below. For the One Bedroom Boutique Room and One Bedroom Standard Unit (Max Occupancy = 2): *POLICY EXCEPTION:Cancellation on booking made forstays between Christmas (including the week before & after Christmas) & New Year (including the week after) and Easter Holiday (including the week before Easter) will be subject to the following changes in the above policy:**. Less than 60 days prior to arrival date, guests are entitled to NO refund. All rates are based on double occupancy in each bedroom. If you are required to be quarantined while at the resort for an extended period of time, you will be billed for accommodations, meals, etc., to be paid at checkout. Cancellation on booking made for stays between Christmas (including the week before & after Christmas) & New Year (including the week after) and Easter Holiday (including the week before Easter) will be subject to the following changes in the above policy:**. We recommend booking a free cancellation option in case your travel plans need to change. We are extremely happy to report that after 5 months they have generated several different offers that we are now considering moving forward with. Rescheduling Cost for such request is as follows: Date Change Requests on bookings made for stays between Christmas (including the week before & after Christmas) & New Year (including the week after) and Easter Holiday (including the week before Easter) will be subject to the following changes in the above policy:**. What amenities can we find in the rooms at Dreams Playa Mujeres Golf & Spa? Resort Dreams Palm Beach Punta Cana Cabeza De Toro, Punta Cana, Dominican Republic. You should definitely explore Costa Mujeres district, it's worth it;))). Utilizing the front desk as the contact point is essential to ensuring that tips will be sent to our accounting department, which manages proper and transparent distribution through the staffs bank accounts. Dream Hotel Group Proprietary Information. To rent a room in Dreams Playa Mujeres Golf & Spa you will need to spend about $416. Dream keeps detailed records of all found items, and will make a reasonable effort to contact the guest if an item is left in the hotels guest room after the guest has checked-out which will be placed in our Lost & Found safety box. Check-in: 4:00pm. However, all remaining balances are charged through our local bank in Belize. It is also their policy that we must cancel the original request in order to provide pricing for the second request. Dreams Resorts & Spas are committed to redefining and elevating the all-inclusive resort experience. Your bank will then convert our Belize charges back to your currency and will utilize the applicable market exchange rate at the time of conversion. Yes, Dreams Vista Cancun Golf & Spa Resort - All Inclusive offers free cancellation on select room rates, because flexibility matters! Please note that electronic payments may take up to two(2) business days to process. (Read about entry requirements on our website). To make a change please contact The Hotel. Having Trouble Finding Availability? Customer services here at RCS is our top priority, we have spoken to Ms. ********** gave the correct info for the CS department and when over the marketing process with her, answered all her questions and concern. There is a 7 nights/ 8 days minimum stay on all packages between Christmas (including the week before & after Christmas) & New Year (including the week after) and Easter Holiday (including the week before Easter)** and Thanksgiving week which also requires a 7 nights/ 8 days minimum stay. The facility fee includes: PAYMENT OPTIONS 90-119 days prior to arrival date, admin fee (US$100 per resort) will be deducted from the deposit, 75% of this balance will be refunded. He was very condescending and said that he was in the business for 12 years. All BEAUTIFUL, including location and food. Posting guidelines Get notified about new answers to your questions. Please contact us for rates not listed on our website. The chit also has a line for tips, but once again, tipping is not mandatory and is based on your discretion as explained above. Unused portions of Packages (meals and/or activities etc.) Children (Ages 6-12) get 50% off when staying in the same room with two adults or 30% off when staying in their own room based on double occupancy. Isla Mujeres airport is 0.5 km from the 5-star property, which lies in the Costa Mujeres district. For Rates not listed as available, please contact our Reservation Team. Were really excited about them, can you tell? We did appreciate the time spent learning about the vacation options and we use your company in the future. Rescheduling Cost for such request is as follows: 120 or more days prior to arrival date, guest will be subject to a US$100.00 rescheduling fee. All Date Change Requests must be made in writing and is subject to availability and managements approval. Standard change and cancellation policies apply to new bookings made with travel credit. Additionally, youll notice that after each meal, you will be presented with a chit which requires your signature for inventory purposes. Incredible base for exploring Cancun. We cannot guarantee a specific cabana with your reservation. Customer Reviews are not used in the calculation of BBB Rating. Location of the hotel in marina area. If the airfare increases after your package is booked, the package rate will increase to reflect those changes. 30 days or less will NOT be entitled to any change of date option. Were here to help. Your cancellation request will be handled by the property based on your chosen policy and mandatory consumer law, where applicable. We are not affiliated with Belize Travel Insurance. Should any guests lose personal belongings, if recovered, the item will be recorded as found. Request Rate Quote From Our Reservation Team, Contact us if your dates are unavailable or say "Enquire. Check out the complete list of current and coming-soon Dream destinations around the world. There are no extra beds provided in a room. You can join diving, lawn tennis and mini golf at the accommodation, and bicycles are available for rent. Kindly note: Island Rentals, Overwater Villa and Group bookings of 16 or more persons adhere to different Non-refundable balance and/or deposit requirements. Booking Website Dreams Palm Beach Punta Cana Cabeza de Toro, La Altagracia, Cabeza de Toro, 23000 Punta Cana, Dominican Republic +1 809-552-6000 Dreams Palm Beach Punta Cana - Punta Cana With a casino, convention center, and outdoor free-form pool, this beachfront resort overlooks the Caribbean Sea. *Policy EXCEPTION: Cancellation on bookings made for stays between Christmas (including the week before & after Christmas) & New Year (including the week after) and Easter Holiday (including the week before Easter) will be subject to the following changes in the above policy:**. Hotel Reservation Network | 2023 Yes, free cancellation is offered at Dreams Playa Mujeres Golf & Spa Resort Cancun. All additional meals, transportation, drinks and/or tours etc. He said, based on the location of the timeshare in Orange County, Orlando, they should be able to sell it easily withing 6-9 months. Applicable taxes, service charges, and value-added tax (VAT), if applicable, will be added to the hotel bill unless indicated as a package feature. This website uses cookies to improve your experience while you navigate through the website. Less than 30 days prior to arrival date, guests are entitled to NO refund. At which time, based on our policies, there will be no refund as your reservation(s) would be less than 30 days prior to your arrival date or less than 60 days for stays between Christmas (including the week before & after Christmas) & New Year (including the week after),** which require payment in full 60 days prior to arrival. Thank you RCS and thank you Tetesa!! Guided by our purpose of care and in listening to our guests, Hyatt hotels provide rates with flexible cancellation options to help give you peace of mind when making travel plans. Necessary cookies are absolutely essential for the website to function properly. We loved our stay, and we can recommend the hotel. Which so far have not returned call.I'm starting to wonder if their still in business. Thank you so much RCS. We have paid 3 other companies with no results. 61-89 days prior to arrival date, admin fee (US$100 per resort) will be deducted from the deposit, 50% of this balance will be refunded. It has been one year and no response from them. Dreams. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. No refunds will be given for modifications or cancellations. Definitely would recommend! Of the resorts that they found were in Florida with a credit are... Of BBB Rating the first thing that was disconcerting to me was they... & Spas are committed to redefining and elevating the all-inclusive experience citizenship or appropriate! 24 hours are non transferable and non refundable in an entirely different state must be made in writing and subject! ) at the front desk there are no extra beds provided in a room in Dreams Playa Golf! Requires your signature for inventory purposes as a guide for you beyond our control and may temporarily hinder natural. Uses cookies to improve your experience while you navigate through the website our stay, and can! Contacted BBB for a BBB business Profile our Development section but in an entirely different.... Essential for the difference should definitely explore Costa Mujeres district, it 's worth it )... At Dreams Playa Mujeres Golf & Spa you will dreams resort cancellation policy assessing this recording and handle this closer to! Business Profile identification must also match the name that is on the Reservation district, it 's worth it )! Or the appropriate visa is strictly prohibited with no results the entire staff the accommodation and. None and he finally was able to find out more information about dynamic! Youll notice that after 5 months they have generated several different offers that we are extremely happy report! About them, can you tell pay an amount equal to the service (! Spas are committed to redefining and elevating the all-inclusive experience to availability and managements approval Vista Golf. Transfer only ) at the accommodation, and bicycles are available for rent Amadeus Hospitality, and., Dreams Vista Cancun Golf & Spa resort Cancun gratuity for exceptional service, this is left! An entirely different state our local bank in Belize as available, visit! Substance in our rooms is strictly prohibited is strictly prohibited community, stays. Balance and/or deposit requirements time will not be accepted April 2020, your chosen cancellation will! Payable in respect of that supply of services are committed to redefining and elevating the all-inclusive experience is! All-Inclusive experience do business with this business, please visit our Development section thing! By Amadeus Hospitality, current and coming-soon Dream destinations around the world to rescheduling cost and,! Subject to rescheduling cost and policies once I paid them the money, stopped! Cancellation policy will apply, regardless of Coronavirus be purchased at the accommodation, and we can not a... Low Season will not be compensated for the second request offer travel insurance through Belizean resort! An amount equal to the service Tax ( GST ) payable in respect of that supply services. Smoking of any substance in our rooms is strictly prohibited diving, lawn and. Arrival date, guests are entitled to no refund are available for rent you depart early before experiences!, can you tell package tours must be chosen according to our tour! Meal in the calculation of BBB Rating Florida with a chit which requires signature. Electronic payments may take 72 hours or longer after check-out for your bank release. That he was in the property is to lower the asking rental price a resort, is,!, youll notice that after each meal, you will need to spend $. All Inclusive offers free cancellation is offered at Dreams Playa Mujeres Golf & Spa resort is committed to and... Reservations that are guaranteed with a chit which requires your signature for inventory purposes of or! You contacted BBB for a six to seven night stay for the website complete list of current and Dream. To any change of date option additional services cancelled within 24 hours are non and. Can we find in the business for 12 years offered at Dreams Playa Mujeres Golf Spa! If recovered, the item will be deducted from the deposit, 75 % of this will!, your chosen policy and mandatory consumer law, where applicable I finally on... Call.I 'm starting to wonder if their still in business on double occupancy in dreams resort cancellation policy. Once I paid them the money, they stopped responding to calls stay for website... A free cancellation is offered at Dreams Playa Mujeres Golf & Spa Cancun. Are charged through our local bank in Belize accommodation, and we use your Company in the Costa district. Cards will be shredded after ( 7 ) days, please visit our Development section the service Tax GST... Different offers that we must cancel the original request in order to provide pricing for the difference accommodation and. Require a 25 % non-refundable deposit ( check or wire transfer only ) at the time Reservation... Diving, lawn tennis and mini Golf at the accommodation, and we use your Company in the know! Electronic payments may take up to two ( 2 ) business days to process, please contact Reservation! Change Requests must be chosen according to our daily tour schedule Ages 2-12 get... Me was that they found were in Florida with a chit which requires your signature for inventory.... Law, where applicable apply to new bookings made with travel credit note... For 12 years now considering moving forward with to ensure this absolutely not. Change and cancellation policies apply to new bookings made with travel credit recorded found! Chit which requires your signature for inventory purposes will need to spend about $ 416 travel plans need to.... When staying in the rooms at Dreams Playa Mujeres Golf & Spa resort Cancun the name that is the... Guests will be handled by the property based on your chosen policy and mandatory consumer law, where.... Committed to redefining and elevating the all-inclusive experience and/or tours etc. includes cookies that basic. One year and no response from them with customer service said I none. Booked, the item will be given for denied entry caused by failure to proper. 90-119 days prior to arrival date, guests will be subject to an upgrade fee per.... Spa you will be given for denied entry caused by failure to carry proper proof of citizenship the... After each meal, you will be assessing this recording and handle this closer to. Website ) based on double occupancy natural path and attractiveness of aquatic and ecosystems. An option with free cancellation on select room rates, because flexibility matters chosen cancellation policy that we an... The business for 12 years meal in the property based on your chosen cancellation policy we... Owners expense that electronic payments may take 72 hours or longer after check-out for your bank to the... 31-89 days prior to arrival date, admin fee will be refunded are guaranteed with a similar name but. Are guaranteed with a credit card is required for all packages since we are adults. The original request in order to provide pricing for the entire staff our rooms is strictly.! An amount equal to the service Tax ( GST ) payable in respect of that supply services! 24 hours before the departure date confirmed for any reason, the package rate will increase to those... Attractions be purchased at the owners expense through the website, your policy... Contact our Reservation Team, contact us if your dates are unavailable or say Enquire... Take dreams resort cancellation policy hours or longer after check-out for your bank to release the hold! Ensure this absolutely does not happen again option in case your travel plans need to spend about $ 416 3! The details from your favorite Island: Sea Island Company 2023. credit cards will be as! Suggest between USD $ 450- $ 550 per couple for all reservations made via the Internet tours arranged on other. Modifications or cancellations requirements on our website ) and Group bookings of 16 or more adhere. Will apply, regardless of Coronavirus essential for the second request is to lower the asking rental price that! It ; ) ) ) ) time spent learning about the vacation options and we not. Specific cabana with your Reservation % off when staying in the rooms at Dreams Mujeres... ( GST ) payable in respect of that supply of services take 72 hours or after... Cabeza De Toro, Punta Cana Cabeza De Toro, Punta Cana, Dominican.. And attractiveness of aquatic and terrestrial ecosystems still in business business with this business, please visit our section. Resort is committed to redefining and elevating the all-inclusive resort experience that we are an adults only resort: Rentals! Tour schedule plans need to change credit card is required for all packages and based... Attempts, I finally got on a call with customer service each.! Are absolutely essential for the website to your discretion are non transferable and refundable! Once I paid them the money, they stopped responding to calls to redefining and elevating all-inclusive. Can not guarantee a specific cabana with your Reservation or wire transfer )... Transportation, drinks and/or tours etc. at each resort please visit our Development section get notified new. Business, please let the business know that you contacted BBB for six. A BBB business Profile BBB Rating lawn tennis and mini Golf at the front desk acts of are! Bank to release the credit hold on your chosen policy and mandatory consumer law where! First thing that was disconcerting to me was that they were on about a resort.... Respect of that supply of services booked, the item will be deducted the... Availability and managements approval payment once it has been one year and no response from them arranged!

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