And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? What time does the shuttle pick up from Royalton CHIC if the departure flight is 2:50 pm? How were we supposed to refuse since we were at the tour groups mercy at that point? 10. They treat you like you are nobody. You liked this offer because it was cheaper than you had in mind and you asked for an additional discount, unfortunately, it was not possible but we agreed to provide you with round trip cabs from the hotel to the ferry and vice even when this is not included in the purchase and you accepted. Dear Guest: My confirmation came from Costco who made my reservations. We are extremely sorry that you and your travel partners have experienced both delays; however they were beyond our control. Please, in order to be able to investigate what happened in your case, apply the appropriate corrective measures (if applicable) and to offer you a favorable and satisfactory resolution, we kindly ask you to provide us the information that we have previously requested through a private message in this platform, or via emailcustomerservicecun@bestday.com. We remain at your service. Ver en el mapa. We used BD Experience for round trip airport transfers from the Cancun airport. Giving us an email to confirm this change. Nader. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. Their drivers and communicators are always Professional and our transportation is always prompt when leaving airport and when being picked up at our hotel to go back. More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. As a service provider, it is extremely important for BD Experience to constantly monitor and improve our services and ensure that they represent our values as a company and our commitment to our passengers. Hilde Bec. We were then met with a small catamaran which appeared to be at least 30 years old. Javier caught us at a moment when we were confused, tired and out of our element. With 0 respect. Wasn't expecting such an outstanding service. We almost daily visited Omar just to say hello due to his friendly and outgoing nature. I said know weve been waiting since 10:20 for our 10:30 pick up. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. We are now sitting at the airport at 2pm unable to check in because we are still 4.5 hrs early and check in does not open until 3hrs prior to departure. Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels. Worst excursion company ever, DONT USE!!! Balloon Tours 0. My wife and our friend asked them to arrange an excursion to tulum and provided a link to the tour company that was offering said tour. We have a fleet of modern vehicles for passenger transfers. Cancun, Quintana Roo, Mexico. They're very helpful. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. The next day, I decided also to buy tickets for my family of 5 to join them . Applying this technology to our daily operations has allowed us to make great improvements to our procedures and ensures the welfare and safety of our passengers. We were receiving messages on our app stating our driver was herethen oh hes 5min outto finally getting to the point of us having to get pricing for a taxi service as we were concerned we would miss our flight. BDExperience was established in Cancun in 1984 and offers airport shuttles in Mexico and the Dominican Republic. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. This company was the transfer service to our hotel that was booked through a costco travel package. Please, in order to be able to investigate what happened in your case, apply the appropriate corrective measures (if applicable) and to offer you a favorable and satisfactory resolution, we kindly ask you to provide us the information that we have previously requested through a private message in this platform, or via emailcustomerservicecun@bestday.com. Lie #3. I want to confirm a transfer booked through American Airlines. Round trip private transfer VAN-Airport-Hotel-Airport-Playa del Carmen. Do yourself a favor and just take a cab. Itinerary. Our uniformed BD Experience Agents are always waiting for our guests outside the terminal. Flight changed to 6:50 on Thursday Jan 5. But upon our arrival in Cancun we were escorted by one of their representatives to a very nice, slick young man named Javier. He promised us that the entire trip would take only two hours from the time we left our hotel until the time we returned. We rappelled into one cenote and then walked/swam through three others. There is a $650 co-pay for the vacation that was promised, and although they characterize this place as a vacation club, it really was nothing more than a timeshare. He told me the price I was going to pay was the same price my family members paid. Tripadvisor performs checks on reviews. 7 Suitcase Price per vehicle Details From 24 USD LUXURY SERVICE Max. We offer to our valuable guests the best services to make their vacation an unforgettable experience. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Compare Products ; English en. Shared Transportation in Cancun Mexico 2023 Select is focused ,type to refine list, press Down to open the menu, Search for "Paris" or "Colosseum" en $ USD Help Account Overview What's Included Meeting And Pickup What To Expect Additional Info Cancellation Policy Frequently Asked Questions Reviews Book online or call: +1 (702) 648-5873 Home After talking to them for a while and showing all the booking information from Expedia they told us that they had a taxi blocking the way to Tulum and that drivers didnt want to take double the time to go there. Those excursions are not cheap so make sure that you receive detailed information, and book at your own risk! More than 30 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. As soon as BD Experience received your comments, a formal investigation was initiated (we were able to track your reservation number) and we would like to take this opportunity to share with you the results: upon your arrival at the airport (during the peak time) there was a long line of . More than 30 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. Tulum Private Transportation From-To Cancun Airport. What time will pick up be. Airport Cancun Transfers is an authorized agency in the Cancun International Airport (CUN). Not sure if all beach clubs are like that there but ours had the dirtiest restroom and moldiest, dirtiest changing rooms. I tried chat but no one has responded since this morning. First of all its important to clarify BD Experience has staff available at the airport 24 hours a day, seven days a week, 365 days a year. We have the most modern Satellite Location System installed in each of our units, allowing us to locate them at any time and monitor their speed while en route. So we ask some people they said go around the corner to BD experience. Contact page of BD doesnt work, more than 10 emails sent. I feel they are dishonest. Nor Gonzalez has been of no help either! We are sorry that you had also a bad experience with the additional tour we provided to compensate for the misunderstanding with the first tour. Hello, I added your app to my phone, but have no idea how to book a shuttle from the airport to the hotel. They set you up on an app, which verifies your return shuttle reservation and there is someone to chat with in case you need make any changes or have any questions. After waiting for about 20 minutes, the representative came back and said they were having some problems and said if we wanted to go now, we all go in one van with others or wait 45 minutes to an hour for the private transport. My wife explained we had booked a private transport so we could travel alone due to COVID and limit our exposure. It was just a small sand barrier when the plan began to develop it into a vacation haven. I don't see a way that can be done, can you please assist?? The counter guys mentioned shortly about $10 of tax we have to pay for adults when we get to Cozumel. We've tried several times to make contact and they still refuse to answer. Bonampak Mza 2. Best Day Travel Customer Service Department 2.0 29 Ratings Free iPhone Screenshots Book tours and activities with exclusive promotions Live the best tour and transportation concierge experience in the Mexican Caribbean by downloading the BD Experience app. Although overall we had a very nice time at the Grand Palladium White Sand Resort & Spa our trip ended badly. This was clearly not possible as we had been standing there the entire time and they definitely did not show at the time that was written on the piece of paper. Thank you very much for contacting us. Thanks! I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. We couldn't snorkel in Chankallah park due to bad weather. When I called, the representative would not change to a more reasonable time. You can't enjoy a place because you run from monument to monument without having any pleasure from it. You should contact your travel agent for pickup time. All of our drivers are trained in first aid, so we can assist our passengers in case of emergency. We truly appreciate that you have brought this matter to our attention and regret the inconveniences that you experienced upon your arrival at Cancun International Airport. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. Dear Mr. Williford We love the sit back and relax ride! Its always a pleasure to assist you and we remain at your disposal. We would like to take this opportunity to thank you for bringing to our attention the inconvenience that you experienced during your excursion and hope that you will accept our most sincere apologies. . All the transfers were prompt and friendly and very helpful, smoothing our experience and letting us relax on our vacation. The phone number the had listed on my voucher didn't work nor did they answer my email. When they were 2 minutes late, the resort staff encouraged us to take the 80USD taxi ride to the airport. He apologized and offered me a excursion to Playa del Carmen, to compensate me for what he did to me. Absolutely terrible. Our arrival was without issues. So my advice would be to simply walk directly to the vehicles and dont allow yourself to be taken in by Javier. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? We confirmed the time with them several days before. More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. They forgot to schedule us before and the gave us the only slot available which was 5 hours before our flight !! Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. However, they changed everybody $20 a person when we got there. If I was only rating the travel service I would give them five stars. My experience with BD Experience for the first time was horrible in my opinion. Thank you very much for contacting us. Tours and Tickets by BD Experience Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels 102 By BD Experience 10-50 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from S$249.12 per group Reserve He assured me, he was going to apply a discount like my other family members received the day before. It is always a pleasure to assist you and we remain at your disposal. Dear guest, Meeting the driver was easy (they have their own booth), verifying my reservation was simple, and they got me to my hotel swiftly. Do you have an email to contact BD Experience Cancun? Worst company to work with. He also promised to be our best friend, save us money on excursions and make himself available to us 24 seven. When we arrived shortly after 12:00 Noon, we were told that the BD van left at 12:06PM. After we got back to the United States we called BestDay Travel and were told to send them an email explaining our situation. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Sm 3 Mz 4 Lt 122 Loc B Huachinango Av. I was like wait he hasnt gotten us our ride, then well tip him. Cancun, Quintana Roo, Mexico Phone 1: + 52 998 104 3458 Phone 2: 800 522 3064 Website: https://www.bestday.com/ Do I need to print my ticket? This vacation was a nightmare. Customer Service Department, Dear Guest: Round Trip, Budget Tour: Full-day Sunway Lagoon Theme Park Include Tickets, PADI / SSI / SDI Open Water Certification, Fantastic Valletta Self-Guided Audio Tour, Culture walk: Hooligans Tour - Storm over Belgrade, New York City Skyline Tour by Night with Local Guide.

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