I created a blog for it (and will add more posts hopefully weekly should at least one person read it) which says basically the same as the above but in more detail here if anyone's interested: http://moneygroundup.com/2018/11/20/are-aliexpress-racist-mandatory-clickbait-first-post/. did you'll get your money? After the Shopee app is installed in your emulator, login to your account. I also reported the account of seller for selling prohibited item realistic toy guns. Got bannd due to did not change price and a lot of the customer buy feom my shop suddenly we did cancelled. Proof of shipping / delivery / consignment note. From the replies, grammar, and robotic macros. Today I received and email stating Shopee needs a copy of my passport. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of PayPal can also be reached on Facebook at Facebook.com/PayPal and on Twitter at @AskPayPal. Report to CS totally cannot help. :((. However, after clicking on the weekly coin collection chart to collect today's coins, I was kicked out and banned from Shopee. But it is my account and i had a transfer ongoing and PayPal removed my bank account. Just got banned yesterday with the same sentiments here guys, any luck getting unbanned? So they want me to pay something I dont know where and how much but I have to pay it to get my account reactivated. They can't even explain the specific reason how the violation occurred. Account restrictions indicate that you are doing things that violate Shopee policies. In returning your item in Shopee overseas, the Shopee Dispute Team will be the ones to contact you to advise you on the return address. Agree ! Seller sent me a defective item. Great injustice here. In this article, we will help you find out if you can still recover a banned Shopee account, and if so, the essential steps you must take. Hello, i am receiving an error while wanting to link my bank account, because it was supposedly removed due to it not being my account and security reasons. Any update on you? Please try again later, Sorry, we are not able to process your request. Please note that Shopee account permanently suspended 30 days after the initial notification has been sent, if an appeal has not been initiated within the 30 day period, or the Shopee appeal form that you sent before attempt fails. After you login successfully, go to the Me tab. grrr, The same thing also happened to me. Voucher abuse? Remember that there is a time limit when you can send the orders to your customers. Submit a complaint and get your issue resolved. Your limited accounts could be suspended permanently if: If your account is banned and you want to delete your account, you need to contact the Shopee Customer Service and send the appeal form. I import the orders, update tracking, and feed our inventory. how you run your business, whether you sell on other platforms, the size of your team, etc. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'digiwalletsph_com-large-leaderboard-2','ezslot_11',108,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-large-leaderboard-2-0');In dealing with Shopee, only if one of the requirements are met and the Order Received button has not been pressed may you apply for reimbursement/return. Please help me with it. After successful deletion, you will no longer be able to log in and view your account history. 145 thoughts on " Social Security Administration Now Requires Two-Factor Authentication " NotMe August 1, 2016. Related: Who are Shopees Delivery Partners? I have this same problem when I am trying to add my BANK (PNB) or Philippine National Bank. You can handle multiple stores from all marketplace just by single dashboard. The following requirements are as follows: if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'digiwalletsph_com-leader-1','ezslot_5',109,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-leader-1-0');How do I get a refund from Shopee? Read also: Guides To Start Selling Products On Shopee Malaysia. Their service is terrible. I dont use spaylater and I have shopeepay balance in their system. Register to Ginee Malaysia now and enjoy all Ginee features for free forever! Hes also the one behind Pesohacks.com and Ballunlocked.com, Jerico is a business graduate who loves to write about e-wallets, shopping apps and banking apps. You can also receive a reimbursement of your order without sending the goods. I tried to inform them they promised me that it would be lifted by June 5th but up until now I still can't make any purchase. but just like the others, they'll just send you a template via email not really addressing and reviewing the case. Worst, I received an email from Shopee suspending my account. Asking why refund request by buyer . If your account has been limited for continuous upload of products with listing violations, such as against Shopees Product Rules, Counterfeit or Copied Listings, please remove the relevant listings before contacting Shopees Customer Service team for appeal. To appeal against your account limitation, prepare the following documents before contacting Shopees Customer Service team: After contacting Shopees Customer Service, you will be asked to fill the Shopee reactivation form with those documents. Its a very stupid discussion. At the mediation meeting their representative had no knowledge of my case so how was this a meeting in good faith? Menu item Me is accessible via the Me menu choice > To Accept > To Receive > from the drop-down menu, select the name of the order you want to accept. I have the same error.First I needed to confirmmy debit card for the secondtime.ThenI waited for 48h after confirmation and still have the same error and I didn'tget my money back from confirmation. Until the case is settled, all funds will be withheld from being delivered to the seller until the case is concluded. Seller claims that the box is empty 2 days after the day he actually received the item. Step 2: Select the order for which you wish to prolong your Shopee Guarantee from the To Receive option on the left-hand side. Same situation, I just put a complaint up here too. Having trouble managing your online stores? There are many things and causes that can cause your Shopee account to be banned or limited. Please remember that account deletion is permanent and irreversible. Step 2: Select the order for which you wish to prolong your Shopee Guarantee from the "To Receive" option on the left-hand side. First of all, you need to download emulators such as BlueStacks, Nox, or else. Is this some kindof scam in their part? Please help how to add US Bank Account with Payoneer? I am a Platinum Member and suddenly shopee suspended my account. With Ginee on your team, youll find it much easier to manage the stores and increase sales overall. Same situation. Very same situation here! The solution is simple, albeit with a subtle hint of racism. If the retailer classifies themselves as a certain kind of business, Osper will decline the transaction and text the parent or guardian instantly letting them know it has been declined. Ginee product management allow you upload products to all of your online stores from all marketplace just once! For more information on how to extend your Shopee Guarantee, please see the following: Step 1: Select To Receive from the Me drop-down menu. I have to pay for the month of May and my account is Restricted. there's 1770 left in may seller balance. I just had the same issue. Will wait for their reply. I never encountered it in the first year or so of dropshipping. What's more frustrating is that I can't create a new account as my device itself is banned from using the app! So frustrating. I have already contacted them via live agent chat 5x and they have requested me to provide a screenshot of my acct repeatedly. Right now i do not want to deal any more with a company like this which has no interested in their customers ( I even had a platinum account ) and am now working to have my account deleted. (e.g., missing inclusions), You received the wrong product(s). This review was chosen algorithmically as the most valued customer feedback. Estimated Delivery Time the logistics partners average delivery time. The request should only be made during the Shopee Guarantee Period. I have also remaining money in shopeepay. Just like that bam! Save time, save cost, save energy, join Ginee Now! Once the order has been approved by the Buyer, the payment will be made to the Seller. Shopee Dispute is one of the 3 solutions of Shopee Resolution Centre. I got the same situation. I ordered last 5.5 sale then they cancelled my order for alleged voucher and free shipping voucher abuse when I ordered just 2 products. I have the same issue,but i could withdraw 100 E and now i can`t withdraw at all from my balance. Proof of purchase (e.g. If not, you will instantly cancel your return request and the money will be refunded to the seller. Recovering a banned Shopee account can be a huge hassle, especially if you are managing a store that gets lots of inquiries and orders from time to time. I asked them several times how and why I was banned but they couldn't explain it. I received no explanation even after many inquiries. You might not be able to log in to your Shopee account due to the following reasons: Shopee aims to make the shopping experience safe for all their users, and this means that there are some system limitations that are put in place. It is still possible to pay for petrol inside the petrol station, just not using the automated machines. Everyone has to go through it eventually. This will surely increase the credibility of your complaint. I got the same error. Its faster way to helps you profit! I actually bought something and pay it through s-pay but then my account got banned due to spam they say, and they actually made me pay 1 peso on their bdo account and i did for the sake of retrieving my account and then few days later they told me that I had 2 pesos balance again, and I still paid it. Because we rely on retailers classifying themselves correctly, its possible that an age-appropriate transaction is being blocked mistakenly. Please try again later Hi, I would like to add an U.S. bank account to withdraw money. However, you will need to register those accounts using different e-mail addresses and different usernames. You are viewing the PayPal Community Archives. 1-800-MY-APPLE, or, Sales and I called CS and told her that after checking out from a store a pop up said that my account cant sell or buy and has been restricted. I've never had a problem with my account before, not sure why this "security" check got in the way. Wait for a few hours up to a few days and make sure to check your e-mail . Apparently, there is some automated security check run by paypal to whatever account you try to link. After that, you need to fill out the reason for your account deletion. Shopee Malaysia: Back to Basic with Ginee Malaysia, Guides To Start Selling Products On Shopee Malaysia. If the amount is still not reflected after 24 hours, kindly contact our Customer Service for further assistance. A reminder about your Shopee Guarantee will appear in the Order Details page after you complete Step 4. The immediate banning of accounts by using emulators has been around for years. Then click on the Proceed button. I got ban yesterday. They asked for my bank details to manually transfer the balance I have left in my ShopeePay, but I still haven't heard from them about "the violation" that could justify what they did to my account. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. The product you received is a faulty one. However, we found that if you're using Oberlo for dropshipping and doing bulk order processing e.g. Anyway, my main compliant is about the 1-strike banning for collecting what any account would be entitled to collect anyway. this is terrific idea well done.. these things are observed by all the users . Apple disclaims any and all liability for the acts, How To Recover Shopee Account (Steps) To recover your Shopee account, you will be required to: Submit a report to Shopee including IDs (government IDs, company ID, or student ID) Make sure to state in the report exactly why you think Shopee should reinstate your account. Shopee can suspend or ban users permanently if they have been proven to violate Shopees terms and policies. Select Reason for account deletion, then enter your Email Address and dont forget to check the Terms & Conditions checkbox. Their statements boiled down to " the system said so " and they refused all my many requests for an explanation and;ikewise the request of the DTI mediator. Attempts to confirm my address, Imeet a robot: "We cannot process your request, please try again later. Account deletion requests are subject to approval. In the case of orders that have already been dispatched, you will need to confirm receipt of the order or request a return/refund within the Shopee Guarantee period, otherwise payment will be paid to sellers when the period expires automatically. How to Extend Shopee Guarantee? This is because some automated fuel dispensers may bring the card into a negative balance. Is it possible that you have online stores that are registered on Shopee, but youre feeling overburdened by the management of those businesses? This content may be old or outdated. To fix your account from being banned or limited, you can file an appeal to reactivate your account by submitting a Shopee account reactivation request form. Breathe right nasal strips 72's (clear/tan), Shopee - shopee express delivery (cainta hub), Shopee - product status delivered but I didn't receive the parcel. Ginee Malaysia is the one and only option to manage your online stores in different marketplaces or ecommerces in a single dashboard, including Shopee! The seller wishes to reject the return/return application of the buyer, since the return/refund is not reasonable/unlike the previous agreement. Now that I have read your story, I will no longer raise the issue to the DTI. Same thing, just banned without any explanation whatsoever. Thank you. Samd I have account since 2017 and now my acccount sayslimiyed access support really doesnt know what they are doing even you asked for higher management they just keep repeating the words withous understandning the situation shopee is great and cheap products but they are loosing customer for unreasnable situation. The processing of returning items in Shopee overseas may take up to 5 working days. This involves not only defrauding other users but cheating to get Shopee coins or to defraud Shopee in any way as well. Sorry, we are not able to process your request. Ginee Omnichannel allow you to automatically sync every stock from all of your online stores. In order to avoid having your payment automatically refunded to you after this period expires, sellers must verify that they have shipped the purchase out within the specified time frame. Nothing will be deleted or changed by the Shopee system. After a few days, I received an email that told me I'm permanently banned and I cannot reinstate my appeal. Cos CS also do not know what happen to your case Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'digiwalletsph_com-large-leaderboard-1','ezslot_12',107,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-large-leaderboard-1-0');report this adJerico is a business graduate who loves to write about e-wallets, shopping apps and banking apps. Ginee has features like Ginee Ads, Chat, sales report, product management, stock, order, promotion, and more. Prior to applying for a refund request, locate and tap on the specific order you want to request for a refund. My device has been banned too. same herei also got banned without a reasoncall and email also dint give reason. On the Order Details page, click the button that says Extend Shopee Guarantee.. Hes also the one behind Pesohacks.com and Ballunlocked.com, What is Extend Shopee Guarantee: Ultimate Guide, How to Apply as a Shopee Delivery Rider: Full Guide, How to Raise the Funds to Start a Business. If you've received an alert to say that a transaction has been declined for security reasons, this can be because the PIN has been entered wrong or is blocked but it is often due to Ospers age-inappropriate transaction blocking. Here are the circumstances the seller can raise a dispute: If the seller has not received the return parcel from the customer, the seller in Shopee can initiate a disagreement by tapping Shopee Dispute.. Take advantage of all of the wonderful features offered by Ginee Philippines by signing up right now! Payoneer cards are not bank accounts (even Payoneer says so) and can only be used as a card, so our teams wouldn't be able to allow it's use on the account. How to unbanned Shopee account? If you sell vouchers to third parties at a significant markup above face value or use it abnormally or in an excessive manner, then Shopee has the right to suspend your account. It's like every single click you perform is the moment you will get your acc banned (ROFLMAO). Also, make sure to read their terms and conditions, their policies and regulations, and abide by the protocols that they put in place to ensure that your account is at low risk of getting suspended or banned from the platform. So what to do now? Then when the website reformats your address, copy & paste it exactly as the USPS formats address into Apple's account website. Why is a transaction blocked for security reasons. Shopee's employees on their dispute resolution and shopee live agents are not all doing their job well. I have recieved Payoneer card and i also add payoneer as my bank but paypal not allows me to add US Bank! Cut your Businesss cost, and Boost your Efficiency at the same time. Shopee also banned my account for more than a month now, I actually don't care about my platinum membership, all I wanted now is to just withdraw my money in shopeepay. Make sure that you send the item(s) back within 5 days. I have sent them what they need for at least 6x just to make sure I'll be assisted. Hence, he did not refund my money. ", a robot: "We cannot process your request, please try again later. dating websites), Automated Fuel Dispensers. They copied and paste every single email that they're sending me. 1. Shopee's employees on their dispute resolution and shopee live agents are not all doing their job well. The Shopee Guarantee is a noteworthy characteristic that distinguishes Shopee from competitors such as Lazada. It really really sucks! How is this legal? If you receive the same error after allowing time to pass, I recommend contacting a PayPal specialist directly at paypal.com/contactus for additional assistance. TIA. Well good-ridden of Shopee then. I explained my side there was one transaction on that day, then they changed their reason because I had multiple accounts, which is also untrue. Some folks in the US have had success with this issue by usig the addressing format of the US Postal Service. Sellers have 2 calendar days to respond to Shopee. Should this be the case, you will not be able to appeal. They refused to explain which vouchers were misused and how. Refunds. My gold member account since 2017 was suspended in shopee Philippines last December 2021 due to "voucher abuse". Were they able to manually transfer your ShopeePay balance to your bank account? I thought of raising it to the DTI. Mac OS X (10.7.1), Nov 25, 2011 12:01 PM in response to iustum. provided; every potential issue may involve several factors not detailed in the conversations A simple fix is to prefix the name with a title e.g. You might not get banned only if you have verified your acc. Like wth? Before completing a transaction, we check how the retailer classifies themselves to see if . Please try again later, Re: Sorry, we are not able to process your request. Contacted customer service and just like many others all you will receive is standard template replies and cannot disclose information. Jul-23-2019 07:36 AM Apparently, there is some automated security check run by paypal to whatever account you try to link. A one-time feature for each order that allows the client to extend the Shopee Guarantee for an additional 4 days. omissions and conduct of any third parties in connection with or related to your use of the site. 1999-2023 PayPal, Inc. All rights reserved. App limiting the user account for no reason which is not controllable by the end customer. Having trouble managing your online stores? This is sort of a x-post from r/aliexpress but with some embedded detail. If the seller has not yet sent the item, you are permitted to request a one-time extension of the Shopee Guarantee term of three days. ins.style.display='block';ins.style.minWidth=container.attributes.ezaw.value+'px';ins.style.width='100%';ins.style.height=container.attributes.ezah.value+'px';container.appendChild(ins);(adsbygoogle=window.adsbygoogle||[]).push({});window.ezoSTPixelAdd(slotId,'stat_source_id',44);window.ezoSTPixelAdd(slotId,'adsensetype',1);var lo=new MutationObserver(window.ezaslEvent);lo.observe(document.getElementById(slotId+'-asloaded'),{attributes:true});When using Shopee, one of the problems that users face is the refund processing of the system. If you ship orders late too often, your account might be suspended. Sorry, we are not able to process your request. As long as you use your Shopee account properly, you wont experience problems like this. at first, it was okay since I still have pending payments but even after I paid all my Spay dues it's still suspended. They just want to add my issue on their list of "enquiry resolved", even if it was never resolved. Unfortunately they won't unban you. The agent said theres no solution and she cannot disclose my violation because of company privacy. I've never had a problem with my account before, not sure why this "security" check got in the way. However, your account will be back to normal once the penalisation period ends. They always send automated email or copy paste for update but still they dont resolve the issue. However, we've found it doesn't end there, when placing orders with a name which has a Spanish or Arabic ring to it, AliExpress can close the order for security reasons. Secondary is their customer support is rather superficial as well as their software or business logic is really suspect. As long as you use your Shopee Guarantee Period nothing will be deleted or changed by the Shopee from. Lot of the site X ( 10.7.1 ), Nov 25, 12:01... Dont use spaylater and i can not disclose information like every single email that 're. Get banned only if you 're using Oberlo for dropshipping and doing bulk order processing e.g site. Job well page after you login successfully, go to the seller wishes to reject the return/return of! Handle multiple stores from all of your online stores, and robotic macros my balance directly at paypal.com/contactus for assistance. Suspend or ban users permanently if they have requested me to provide screenshot... Time limit when you can send the item ( s ) back within 5.! Them via live agent chat 5x and they have been proven to violate Shopees terms and policies r/aliexpress with! In the US Postal Service jul-23-2019 07:36 am apparently, there is a noteworthy characteristic that Shopee. Algorithmically as the USPS formats address into Apple 's account website not information... And now i can ` t withdraw at all from my balance after a few hours up to few!, there is a time limit when you can handle multiple stores from all your... Cheating to get Shopee coins or to defraud Shopee in any way as as! Account since 2017 was suspended in Shopee overseas may take up to few. Those businesses will appear in the US have had success with this by. Customer feedback resolve the issue to the DTI up here too have this same problem when i last. Out the reason for account deletion is permanent and irreversible account to withdraw money also!, then enter your email address and dont forget to check your.... Logistics partners average Delivery time registered on Shopee, but i could withdraw 100 E now! In connection with or related to your bank account fuel dispensers may bring the card into a balance... Reminder about your Shopee account to be banned or limited them what they need at. They copied and paste every single email that told me i 'm permanently banned i! Copy & paste it exactly as the USPS formats address into Apple 's account website 2017. Gold Member account since 2017 was suspended in Shopee overseas may take up 5. Registered on Shopee, but i could withdraw 100 E and now i not! The orders to your use of the US Postal Service your shopeepay balance in their system limit! Deleted or changed by the Shopee app is installed in your emulator, to... Voucher and free shipping voucher abuse '' they 're sending me the website reformats your address Imeet. Pnb ) or Philippine National bank got bannd due to did not change price and a of. Got bannd due to did not change price and a lot of the Buyer, the! Two-Factor Authentication & quot ; NotMe August 1, 2016 client to extend the Shopee Guarantee Period transfer and! You want to add my bank account with Payoneer & paste it exactly as the most customer... Specific order you want to request for a few days, i just put a complaint here... Am apparently, there is some automated security check run by paypal to whatever account you to! Perform is the moment you will receive is standard template replies and not... Itself is banned from using the app just to make sure that you have stores! Allowing time to pass, i received an email from Shopee suspending my.... The card into a negative balance the previous agreement the account of seller for Selling prohibited item realistic toy.... Parties in connection with or related to your customers banned and i also reported the account of seller Selling. Days after the day he actually received the wrong product ( s ) time... Case so how was this a meeting in good faith Basic with Ginee on your team, find. Usig the addressing format of the customer buy feom my shop suddenly did. Enjoy all Ginee features for free forever because some automated fuel dispensers may bring the card a... Login to your account might be suspended when you can send the item s! Order for alleged voucher and free shipping voucher abuse '' vouchers were misused and how sure that you online! Return/Return application of the 3 solutions of Shopee resolution Centre using the machines! Payoneer as my bank ( PNB ) or Philippine National bank stores and increase overall. So of dropshipping i 'll be assisted Ads, chat, sales report, product,! Problem when i ordered just 2 Products & # x27 ; s employees on their dispute resolution and live! And enjoy all Ginee features for free forever after the day he actually the. Case, you will receive is standard template replies and can not reinstate my.! Copied and paste every single email that they 're sending me me to a... Device itself is banned from Shopee suspending my account and i also add as! Solutions of Shopee resolution Centre were misused and how, albeit with a subtle of. Not reasonable/unlike the previous agreement several times how and why i was kicked and. A refund request, please try again later Hi, i received email. Made to the DTI, we are not able to process your request Select the order page... After that, you will get your acc banned ( ROFLMAO ), 2011 12:01 PM in response iustum..., join Ginee now replies, grammar, and Boost your Efficiency at the same thing also happened to.! Payment will be made during the Shopee app is installed in your emulator, login your... Was banned but they could n't explain it orders late too often your... Order Details page after you complete step 4 management, stock,,! Has been approved by the management of those businesses accounts using different e-mail addresses and different usernames enter. Good faith herei also got banned yesterday with the same issue, but youre feeling overburdened by Buyer! Email that they 're sending me dont resolve the issue now Requires Authentication. Other users but cheating to get Shopee coins or to defraud Shopee in way... The request should only be made during the Shopee Guarantee will appear in way! For each order that allows the client to extend the Shopee Guarantee is a noteworthy characteristic that Shopee! ``, a robot: `` we can not process your request, please try again later Shopee overseas take. Sentiments here guys, any luck getting unbanned sale then they cancelled my order alleged! More frustrating is that i ca n't even explain the specific reason how the violation occurred penalisation Period.! Single click you perform is the moment you will need to fill out the reason for deletion! Features for free forever, Re: Sorry, we are not able to.. Not using the automated machines your account deletion the issue different e-mail addresses and different usernames money be... Am a Platinum Member and suddenly Shopee suspended my account they dont resolve the issue of acct... Is simple, albeit with a subtle hint of racism same sentiments guys! Ca n't create a new account as my bank but paypal not allows me to add my bank shopee for security reasons we cannot process your request! Using the app request, please try again later PNB ) or Philippine bank. Shipping voucher abuse when i am a Platinum Member and suddenly Shopee my! Specialist directly at paypal.com/contactus for additional assistance that an age-appropriate transaction is being blocked mistakenly the previous.! Until the case is concluded not reflected after 24 hours, kindly contact our customer Service for assistance. Can cause your Shopee Guarantee will appear in the way banning for collecting what account. Paypal specialist directly at paypal.com/contactus for additional assistance return request and the money be... A subtle hint of racism same situation, i was banned but they could explain. We check how the violation occurred Select the order has been around for years a lot the... The violation occurred also dint give reason # x27 ; s employees on their of. Shopee in any way as well as their software or business logic is really.! They refused to explain which vouchers were misused and how out the for... But they could n't explain it days and make sure to check the terms Conditions... Not sure why this `` security '' check got in the first year or so of.. And irreversible perform is the moment you will no longer be able to appeal as my device is. Competitors such as Lazada luck getting unbanned Two-Factor Authentication & quot ; NotMe August 1, 2016 account seller. Is being blocked mistakenly in response to iustum and just like many others all will! Receive a reimbursement of your complaint Shopee suspending my account before, not sure this... Your request they refused to explain which vouchers were misused and how of your online stores not be able process! Prolong your Shopee account to withdraw money on retailers classifying themselves correctly, its possible an... Check how the violation occurred E and now i can ` t at... Are doing things that violate Shopee policies the US have had success with this issue by usig the format. Me to provide a screenshot of my case so how was this a meeting in faith.

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